Our customer is an exciting AI ops startup that’s the first analytics solution to provide instant, real-time actionable insights for managing multi-domain network and application infrastructures.
The Challenge
Our customer wanted to build a NOC support team that can help them meet the stringent SLA requirements that they have with their customers. We needed to build a 24*7 support team along with robust processes that can deliver reliable monitoring and reporting.
The Solution
We worked with the leadership team to understand the SLA requirements. Also, we studied the resource requirements needed to address deployment across the globe. We worked with the customer to streamline the workflow and reporting processes. With these inputs, we were able to deliver 24*7 NOC services, freeing up the bandwidth of the customers to focus on developing products and winning new customers.
The Result
We were able to complete the L1 support transition within 2 weeks. We took over the ownership of L1 scheduling and reporting processes. We also implemented metrics that helped customer measure key KPIs like - Mean time to Response; Mean time to remediation.
The Conclusion
Startups need professional support who can help with NOC services so that they can deliver their products as per agreed SLAs and address platform issues much before the customer sees the impact. Appglide NOC services ensure that NOC operations are orchestrated smoothly so that customers are free to focus on their key objective - generating new business and delivering customer delight.